Privacy Policy

1. Introduction

Heirloom Ledger ("we," "us," "our") respects the privacy of every household we work with in Bangkok and across Thailand. This policy explains what personal data we collect, how we use it, and the choices available to you.

If you have questions about this policy, you can reach our team at [email protected].

2. Data We Collect

When you contact us through our website or book a service, we may collect your name, email address, phone number, and any message you choose to share. We also use limited analytics data collected through cookies, described further in our Cookie Policy.

We process this information based on your consent when you submit a form, or based on our legitimate interest in responding to your inquiry.

Contact form details are generally retained for up to 24 months unless you ask us to remove them sooner. We do not sell personal data to third parties.

3. How We Use Your Data

We use the information you provide to respond to inquiries, schedule sessions, and communicate about the services you've requested. We do not use your data for unrelated marketing without your separate opt-in consent.

Aggregated, non-identifying analytics may be used to understand how our website is used and to improve it over time.

4. How We Protect Your Data

We take reasonable technical and organizational steps to protect the information you share with us, including secure storage practices and limiting access to team members who need it to do their work.

In the event of a data breach affecting your personal information, we will notify affected individuals in line with applicable Thai data protection requirements.

5. Cookies

Our website uses essential cookies for basic function, along with optional analytics, marketing, and preference cookies that require your consent. See our Cookie Policy for full details and to manage your preferences.

6. Your Rights

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data where applicable
• The right to withdraw consent at any time
• The right to lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, email [email protected] and we will respond within a reasonable timeframe.

7. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.